Wasted Time: Retailers often deal with slow and manual workflows to process returns and exchanges.When returned products face liquidation, they sell for much less than their original value.Īs retailers look to reduce the immediate impacts of returns and exchanges, they begin to realize some critical problems with their process, which may include: Cost of Product Dispositions: When a product returns, it must be inspected and placed within one of several categories, ranging from resale to liquidation.This investment is lost when a product gets sent back to the retailer. Shipping Costs: When retailers offer free shipping and free returns to the customer, they invest in the customer by paying for transportation costs.Cost of Refund: Lost sale and unhappy customer.Let’s take a look at the elemental damage a product return does to your ecommerce store: Many retailers can pick up on the initial front-end costs of product returns, as they present the most immediate harm to your Shopify store. The quicker you realize this, the faster you can understand how your ecommerce return rate impacts all aspects of your business. While reducing returns and exchanges may seem like an uncontrollable phenomenon, the truth of the matter is, retailers have the power to shape the magnitude of their returns and exchanges. The Horrifying Reality of Shopify Returns & Exchanges
We’re talking about the Shopify returns problem and how to reduce returns in e-commerce. Even the savviest and most experienced Shopify retailers feel powerless when they come to face one of the most menacing and rowdy problems known to the modern world.